Refund Policy

1. Introduction

This Refund Policy applies to rAIs Studio, a product of Isometrica Experiences Pvt. Ltd. ("Rectangled," "we," "us," or "our"). We encourage you to read this policy carefully before making any purchases.

By purchasing credits or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Free Credits & Trial

We offer 100 free credits to all new users upon registration. This allows you to:

• Test all AI features including review analysis and content generation
• Generate multiple post ideas and content pieces
• Create AI-generated images for your posts
• Experience the full capabilities of our platform

We strongly recommend using your free credits to evaluate whether rAIs Studio meets your needs before making any purchases.

3. No Refund Policy

Once credits are purchased:

• They are immediately added to your account and available for use
• AI processing costs are incurred when credits are consumed
• The digital nature of our service makes returns impossible
• Credits cannot be exchanged for cash or transferred to other accounts

4. Credit Purchases

When you purchase credits:

• Payment is processed immediately and credits are added to your account
• All prices shown are exclusive of applicable taxes unless stated otherwise
• Credits do not expire as long as your account remains active
• Unused credits will be forfeited if your account is terminated for violation of our Terms of Service

5. Subscription Cancellation

If we offer subscription plans in the future:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• You will retain access to the service until your paid period expires
• No partial refunds will be provided for unused portions of a billing period

5.1 Cancellation Examples

6. Exceptions

We may consider refunds in the following exceptional circumstances:

• Duplicate charges: If you were charged multiple times for the same purchase due to a technical error
• Service unavailability: Extended outages (more than 48 hours) that prevented you from using purchased credits
• Unauthorized transactions: If you can demonstrate that a purchase was made without your authorization

To request consideration for an exception, please contact us within 7 days of the transaction with relevant details and documentation.

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider:

• Your account will be immediately suspended pending investigation
• We reserve the right to terminate your account permanently
• Any unused credits will be forfeited
• We may pursue recovery of any damages incurred

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

8. Service Changes

We reserve the right to modify our services, pricing, or credit costs at any time. Any changes will not affect credits you have already purchased - they will remain valid at the consumption rates in effect at the time of their use.

9. Contact Us

For billing inquiries or to discuss exceptional circumstances:

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.